Frequently Asked Questions (FAQ)
For Parents/Students
How do I request for a tutor?
There are three ways of requesting a tutor in Learning Smart via https://www.thelearningsmart.com/request-a-tutor
- Phone consultation (Call or Whatsapp 91123794)
- Requesting a call
- Filling up an online form
How long does it take to receive the list of shortlisted tutors?
It usually takes lesser than one working day.
How do I make payment to Learning Smart?
Do note that payment is to be made to Learning Smart and not to the tutor, latest by the 7th of the next month.
You may make a bank transfer via ATM or iBanking to DBS Savings 1005006216. Alternatively, we also accept PayLah and PayNow to 91123794. Please ensure that you notify the agency upon transferring the payment for verification.
Can I change the tutor if I find that the tutor is not suitable?
Yes, of course. You may inform Learning Smart at any point after the first lesson if you feel that the provided tutor does not meet your requirements. You will still need to pay for the conducted lessons, but nothing more!
Learning Smart will refer you a new tutor within one working day.
What are the rates for different educational levels?
What is the termination policy?
To terminate all scheduled lessons, please notify Learning Smart at least 24 hours before the next lesson starts. We will promptly make the necessary arrangements. Do note that you will still have to make payment to Learning Smart for all lessons that were already conducted.
Can I take a look at some of your tutors?
You can view all of our tutors’ profiles at https://www.thelearningsmart.com/our-tutors.
You can also request for a specific tutor by clicking on ‘View More’ under his/her profile and filling up the ‘Request For This Tutor’ form.
What is your cancellation policy?
To cancel a lesson, please notify the tutor at least 3 hours before the start of the lesson. If the lesson is cancelled between 1 to 3 hours before its start time, you will be charged half the price of a lesson. Cancelling the lesson within 1 hour will incur the full lesson’s cost.
To request for a makeup lesson, please arrange with the tutor.